Refund policy

 

The TowGo® Trailer Backup Navigation Aid™ (the “Backup Aid”) comes with a 30-day money back guarantee. You may return the Backup Aid to TowGo, LLC (“TowGo”) for any reason within 30 days of the date of delivery following the original retail purchase (the “Cancellation Period”) for a full refund of your purchase price (less shipping costs). For purposes of this policy, the “Delivery Date” means the date of the carrier’s first attempted delivery to the shipping address provided at checkout, or, for shipments addressed to a P.O. Box or similar location, the date the shipment is first made available for pickup or placed in the box, as indicated by the carrier’s tracking records, regardless of whether the shipment is accepted, refused, or retrieved. To make a return, you must inform us of your decision within the Cancellation Period by contacting TowGo customer support (see: https://www.towgo.com/help) and clearly stating your desire to make the return. Although it will not affect your right to a refund, please provide details on where and when you purchased the Backup Aid and your reason for returning the Backup Aid. TowGo customer service will then provide you with a Return Materials Authorization (“RMA”) that must be included with your return shipment to TowGo so TowGo can identify your shipment.

To receive a refund, you must return the Backup Aid (along with any options provided, including but not limited to power adapters, installation kits, brackets, hardware, and the like) with the RMA within the 14 days following the day on which you notify TowGo customer support that you desire to return the Backup Aid. If the Backup Aid is faulty or not generally as described, TowGo will either (i) replace the Backup Aid, or (ii) refund the price you paid for the Backup Aid plus original delivery cost up to the value of our ground delivery option. Otherwise, TowGo will refund the price you paid for the Backup Aid less all original delivery costs. You are responsible for all costs associated with returning the Backup Aid to us. Units returned for a refund must be in as-new condition. Any refund for a returned Backup Aid that is not in as-new condition will be assessed the greater of (i) a 15% restocking fee or (ii) any reduction in the value of the Backup Aid, as determined in our sole discretion, caused by your handling of the Backup Aid in a way which goes beyond what is necessary to establish their nature, characteristics and functioning (e.g., beyond what would normally be permitted in a brick-and-mortar store). Any assessments will be deducted from the refunded amount.

We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by TowGo of the returned Backup Aid. The TowGo Trailer Backup Navigation Aid is not eligible for a refund after the 30-day period.

This guarantee is only applicable to new units bought directly from TowGo. Refurbished or non-standard products are not covered. If you purchase a Backup Aid and return it, any subsequent purchase of a Backup Aid will not be eligible for the guarantee.

Any product returned without an RMA may, at the discretion of TowGo, be sent C.O.D. back to the customer at the customer’s expense for shipping and handling, or TowGo may instead accept the return and assess a 15% restocking fee at our discretion. Likewise, any product returned to an address other than that given along with the RMA may be rejected and returned to sender at the customer’s expense or assessed a 15% restocking fee. Any product that is not returned in the original packaging will be assessed a 15% restocking fee plus the replacement price for anything that is missing.

TowGo® is not responsible for merchandise lost, damaged, or stolen during return shipping. We recommend that you use a carrier that provides shipment tracking and that you insure your return against loss or damage. Whether or not you choose to both use a carrier that offers tracking or insure or declare the full value of the product, you will nonetheless be responsible for any loss or damage to the product during shipping.